What Information we collect about you and how it is used
When booking a wine tasting or wine course with us, we request your name, email address, delivery address, phone number (optional) and in the case of WSET courses, your date of birth. We collect this data to process your registrations for any courses or tastings and to deliver your purchased services to you as well as to send you information regarding the course or the tasting on which you are registered (or have registered interest in). In some cases, your booking requires us to post materials to you as well, such as in the case with gift vouchers and those WSET courses which require materials to be provided to students in advance of the course date.
When contacting us with regard to Corporate or Private Wine Training, Tastings or Events via we request your name, email address, phone number and company name (if applicable). This information is used to respond to your request for information on how we can potentially assist with your corporate or private event enquiry. If West London Wine School is not best suited to assist with your request, we may provide these details to another Franchise Owner within the Local Wine School network who can better cater to the needs of your request and/or enquiry. We do not share this information outside the Local Wine School network. In some circumstances, the data may be stored in our internal support system for further action. This data is stored indefinitely for reference but you may request its deletion by contacting us as below.
How we Collect your personal data
- When you provide it to us directly (For example, when you book onto one of our tastings or courses, or subscribe to the West London Wine School newsletter)
- When our systems collect information or personal data indirectly. Please see below for additional information around Cookies.
Sharing your personal data with third parties
For us to provide you with certain qualification courses, such as WSET courses or Wine Scholar Guild courses, we must share some of your personal data with these approved organisational bodies to be able to provide you with your booked courses. We provide this information when required by these organisations in a way that is both secure and sensitive.
In order to fulfil our newsletter emails, we collect and store your: first name, last name, email address and company name (if given). We use a third-party provider, Mailchimp, to deliver our newsletter emails. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our newsletters. For more information, please see Mailchimp’s privacy notice.
We are also required to co-operate with regulators (like the Information Commissioners Office) and law enforcement agencies (like the police or the Serious Fraud Office). Although it does not happen often, regulators and law enforcement agencies can require use to share information with them as part of an investigation, and this may include your personal data.
You have a number of individual rights relating to the processing and storage of your personal data. They are as follows:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
Further information can be found at the Information Commissioner’s Office website.
Withdrawal of consent, erasure, and information access
Please email firstname.lastname@example.org or contact us at West London Wine School, 20 Rosemead Avenue, Mitcham, Surrey, CR4 1EY if you wish to do any of the following:
- To withdraw your consent for activities for which you have previously consented
- To request a copy of the information that we hold on you
- To request the deletion of information that we hold on you
Cookies are small text files that are placed on your computer by websites that you visit to identify you. They are widely used in order to make websites work, or work more efficiently, as well as to provide you with a faster, more efficient, and enhanced service.
We use Google Analytics cookies to collect information about how our visitors use our site. This software provides us with information regarding your engagement and usage of the website, but will not store, save or collect any personal information. We use this information to improve your experience. More information here: www.google.co.uk/intl/en/analytics/privacyoverview.html
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
We use Google Adwords Remarketing to advertise West London Wine School across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the West London Wine School website you have viewed by placing a cookie on your machine. This cookie does not in anyway identify you or give access to your computer. The cookie is used to say 'This person visited this page, so show them ads relating to that page.' Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You are able to view, update and/or opt-out of Google's us of cookies by visiting Google's Ad Settings.